Recorded Webinar — Posted Aug. 28, 2019
Skyrocket Your Customer Service with New Communication Strategies Part II
Speaker: Thomas Lambert, DDS
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1
Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.
Learning objectives:
- Time management strategies to reduce stress in your office.
- Reduce accounts receivable and billings with time of service payment strategies.
- Divorced parents-smoothing the child’s journey with proper parental consent.
- The morning huddle — the key to being prepared, organized and ready.
This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Service/Communications category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.
About the Speaker … Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.