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Certified Dental Business Professional Program

Whether you have — or you are — a new office manager or a seasoned dental team member this certification will help any dental practice function more effectively and efficiently.

The Michigan Dental Association collaborated with dentists and dental office managers to come up with specific areas of focus. Each category covers pertinent information for improving a practice’s processes. Knowing and understanding these critical concepts will keep things running smoothly up front so you and the dental team can concentrate on patient care.

Completing this program will give you or your key staff the ability to better communicate with patients, therefore reducing anxiety, increasing case acceptance, and growing the practice. The front office team is a vital part of a successful practice. Let the Michigan Dental Association provide the training through expert speakers and accessible resources.

Course Curriculum

Classes are available in person and online and average about $30 per credit hour. The Certified Dental Business Professional program is designed to be a “pay-as-you-go” format. Pick up the courses when time permits or at a location convenient  to you, and the Michigan Dental Association keeps track of the segments completed. Each person that enrolls in the program will receive a binder with tabs for each area of study and a course completion checklist. A handout for every class in each category will be supplied and distributed on-site if live or emailed if online. Updates will be provided as needed, even after the certification is completed. The binder will serve as a valuable resource should a refresher of any concept be needed. Once enrolled, a three-year period is allowed for completion.

Re-certification occurs every three years, which requires 18 credits of continuing education in MDA courses that apply to the dental business professional field.

Credits   Topic
7 credits  

Customer Service/Communication

  • Phone etiquette;
  • Triage; scripting the correct questions to assess the call;
  • Communication skills;
  • Divorced patients/custody questions; and
  • Human trafficking identification.
3 credits  

Insurance Benefits/Coding

  • Dental benefits 101; and
  • CDT Codes
2 credits  

Clinical Skills

  • Chairside 101;
  • Understanding treatment plans;
  • Dental terminology; and
  • Basic dental knowledge.
6 credits  

Human Resources

  • Interviewing/hiring/firing;
  • Handling staff issues;
  • Dealing with difficult employees; and
  • Supervising skills.
4 credits  

OSHA/HIPAA/OIG

  • HIPAA rule requirements;
  • Breach/Security rule requirements;
  • Patient authorization/access;
  • Business associate identification; and
  • OIG requirement for fraud, waste, and abuse prevention.
1 credit  

Marketing/Social Media

  • Digital marketing; and
  • Social media platforms.
3 credits  

Office Finances

  • Understanding basic operational expenses; and
  • Maximizing the schedule.
  • Collections.
4 credits  

Risk Management

  • Reduce risk of malpractice claims;
  • Patient care scenarios;
  • Practice operations;
  • Informed consent; and
  • Recordkeeping.
TOTAL CREDITS = 30   CERTIFICATION COMPLETE

 

How to Enroll

Enrollment is FREE so get started today. Register for the program and we’ll send you the starter kit with binder, checklist and upcoming courses.

CDBP Courses

Courses that qualify for the Certified Dental Business Professional program are listed in the CDBP Courses category of the MDA Continuing Education Calendar. Courses will continually be posted there as they become available.