Manager of Government and Insurance Affairs

Position Description

Department:

Supervised By:

Status:

Pay Range Starts At:

Government/Insurance Affairs

Vice President of Advocacy and Professional Affairs

Salaried, Exempt

$60,900

General Purpose

To manage projects and programs as delegated by the Vice President of Advocacy and Professional Affairs (hereafter VP) on government, regulatory and dental insurance matters.

Essential Job Functions*

Governmental Affairs:

  • Attends legislative hearings and workgroup meetings to convey the MDA’s official position on issues of interest.
  • Meets with local, state and federal legislators.
  • Maintains legislative tracking formats and update MDA website with status of legislation.
  • Provides general administrative and clerical support to Committee on Government and Insurance Affairs.

Lobbying Activities:

  • Assists the VP with all lobbying activities.
  • Works with the MDA’s contract lobbying firm.
  • Manages the process for filing reports with the State Bureau of Elections.

Contact Dentist Network:

  • Manages the development of the MDA’s grassroots operation.
  • Works with the contracted consultant on the grassroots operation.
  • Writes and distributes legislative alerts, reports and calls to action for member dentists.
  • Coordinates and directs department staff and consultants on specific projects and programs.

Dental PAC:

  • Assists the VP with all matters related to Dental PAC and the Dental PAC Board of Directors.

Dental Insurance and Regulatory Matters:

  • Manages relationships with dental insurance providers.
  • Maintains contact with the Michigan Board of Dentistry and the State of Michigan regarding regulatory matters.
  • Manages the communications with members, dettal office staff and the public on dental benefits, insurance issues and regulatory matters.
  • Assists legislators and legislative staff with constituent issues concerning dental benefits and care.

Other Functions:

  • Ensures department activities align with the strategic plan and work the plan as directed.
  • Manages special projects as determined by the VP.

Qualifications

  • General Educational/Experiential Development
    • Verbal and written communication skills, quantitative skills and general educational development typically associated with completion of a 4-year degree in a business, communications, or political science related field.
    • Legislative experience preferred.
    • Effective interpersonal relationship skills.
    • Strong writing, oral communication and presentation skills.

Comments

  • An Asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.
  • This position is salaried-exempt and no overtime pay is provided. Additional work hours are expected to complete projects/requests in a timely manner. This position requires evening and weekend work and travel. For example, during Annual Session, legislative fundraisers, component meetings, and Washington Congressional visitations.
  • The above statements should not be construed as an exhaustive list of all duties that may be performed by an individual in this position. Other duties may be assigned as necessary.
  • The employee in this position is required to spend some time performing duties and responsibilities related to MDA subsidiary functions and activities.
  • The Privacy Rules place certain restrictions on the acquisition, use and disclosure of Protected Health Information (PHI). Further, under the rules and agreements signed by Michigan Dental Association with the Health Insurance Marketplaces, and in accordance with federal regulations, the Michigan Dental Association must also protect Personally-Identifiable Information (PII) that we may receive, use, transmit, or store about any client or prospect who may purchase health insurance coverage through the Health Insurance Marketplaces, whether federally-facilitated, in a state partnership or state-operated. This policy applies to all Michigan Dental Association employees, which is defined for the purposes of this document to be employees of all current and future subsidiaries of the Company.

Date Approved:

Date Revised:

March 2014

September 2014
June 2017

*Customer Focused* Component Relations Coordinator

Position Description

Department:

Supervised By:

Status:

Pay Range Starts At:

Marketing

Director of Marketing and Communications

Hourly, Nonexempt

$41,200

*Are you customer focused, organized, great at all channels of communication and love to help other succeed? If you answered yes, than you need to apply for our Component Relations Coordinator position!

We are looking to add this NEW position to our fun, innovative, and creative Marketing & Communications Department at our wonderful member-focused association.

General Purpose

Enhance member value and engagement at the component level (local dental societies) through providing consistent support and communication on behalf of the Michigan Dental Association (MDA). Develop and implement content and administrative resources for the components to establish consistency in organizational operations/management.

Essential Job Functions*

Component Administration Support:

  • Serves as primary staff liaison between MDA and local dental societies and collaborates with MDA departments in supporting the local societies.
  • Builds relationships with local component leaders through consistent outreach and communication.
  • Facilitates member engagement and leadership development at the local level.
  • Assists local dental societies in planning and promoting meetings and activities (online and/or in-person) as needed, particularly unstaffed components.
  • Assists local dental societies in recruitment and retention initiatives as needed.
  • Schedules, coordinates, and attends meetings between MDA leadership and local dental societies (i.e. President’s visits, trustee visits, leadership training programs, etc.).
  • Collaborates with CE department to coordinate CERP recognition and provide components with an annual list of potential speakers/topics for CE events.
  • Regularly collects, measures, and reports on local component member engagement and satisfaction through feedback, surveys, participation, and component communication engagement (email open rates, clicks, shares, etc.)

Content Creation and Implementation:

  • Collaborates with Publications department to create and maintain component websites using the ADA template platform and obtaining content from components to keep sites updated.
  • Collaborates with Publications department to create and distribute custom quarterly e-newsletters for the local components highlighting important MDA information and component specific content.
  • Provides component bylaws templates, budget and financial management templates/manual and educate the components on how to effectively implement such resources to enhance operations management.
  • Develops and coordinates an “MDA leadership Roadshow” program to provide components with leadership education.
  • Develops and provides local components with a year-long standard process and procedure manual/checklist.
  • Creates and edits clear, compelling copy targeting component members across multiple platforms.
  • Coordinates and assists MDA marketing team to develop and promote component content for all social media platforms (Facebook, Instagram, LinkedIn, Twitter, etc.).

Secondary Job Functions

Administrative:

  • Provides administrative support and assistance to the DOM.
  • Assists with special projects as determined by the DOM.
  • Assists with the daily work of the department ensuring efficient workflow and organization.

Qualifications and Skills

General Educational/Experiential Development:

  • Bachelor’s degree in Business Administration, Communications, Marketing, or equivalent in experience, required.
  • Minimum of 2 years of business administration or communications experience.

Position Requirements (Skills & Abilities):

  • Functional expertise: Working knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint), sufficient to produce basic documents and edit existing formats,
    basic working knowledge of print and electronic communication tools, including social media required. Knowledge of website development using a content management system or experience using Squarespace, and knowledge of email marketing/platforms preferred.
  • Problem-solving: define problems, collect data, establish facts and draw valid conclusions.
  • Results oriented: ability to manage and prioritize multiple projects simultaneously, ability to take initiative and work independently, organized and detail-oriented.
  • Proven interpersonal skills: Excellent written and verbal communication skills, including presentation skills, comfortable with public speaking and presenting to large groups. Ability to present a professional image while working with a diverse group of individuals and groups. Effective relationship building, communicates and works well with others, functions well in a team, willing to support and meet the needs of others. Demonstrates a positive attitude; even under pressure, ability to set healthy boundaries and realistic expectations when providing support, comfortable handling conflict and resolving issues to maintain relationships. Effective active-listener and enjoys collaborating with others, willingness to exceed expectations when it comes to providing excellent service, respects MDA leadership and members by being open to feedback.

Comments

  • This position is hourly and may require overtime, for example for evening meetings or to complete special projects/requests in a timely manner. Approval for overtime (once approved by DOM) is granted by the executive director and human resources.
  • The above statements should not be construed as an exhaustive list of all duties that may be performed of the individual in this position. Other duties may be assigned as necessary.
  • The employee in this position may be required to spend some time performing duties and responsibilities related to MDA subsidiary functions and activities.

Minimum Physical Expectations:

  • Physical activity that often requires keyboarding, sitting, phone work, and filing.
  • Physical activity that often requires extensive time working on a computer.
  • Physical activity that sometimes requires lifting under 30 lbs. with assistance of a cart for carrying boxes.
  • Physical activity that requires travel by car several times a week throughout Michigan.
  • Valid driver’s license and no major driving violations.
  • Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
  • Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time.

An Asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.

The Privacy Rules place certain restrictions on the acquisition, use and disclosure of Protected Health Information (PHI). Further, under the rules and agreements signed by Michigan Dental Association with the Health Insurance Marketplaces, and in accordance with federal regulations, the Michigan Dental Association must also protect Personally-Identifiable Information (PII) that we may receive, use, transmit, or store about any client or prospect who may purchase health insurance coverage through the Health Insurance Marketplaces, whether federally-facilitated, in a state partnership or state-operated. This policy applies to all Michigan Dental Association employees, which is defined for the purposes of this document to be employees of all current and future subsidiaries of the Company.

Date Approved:

December 2020

Membership Concierge Specialist

Position Description

Department:

Supervised By:

Status:

Pay Range Starts At:

Membership

Director of Membership

Hourly, Nonexempt

$38,300

General Purpose

Enhance membership experience and create the feeling of a personalized member service for MDA members. To increase awareness and utilization of ADA/MDA/local society membership benefits and services through targeted, proactive outreach to key audiences. To provide timely and helpful responses to member requests.

Essential Job Functions*

Membership Administration Support:

  • Provides concierge-like service to members, connecting them to benefits at the local, state and national levels.
  • Addressing service requests from members resulting from phone calls or email outreach.
  • Coordinate application process, new member welcome campaign and retention activities.
  • Supports the execution of new member onboarding, prospect follow-up, payment collection and distribution of sales and marketing materials.
  • Administers the functions of the waiver of dues, relief and membership status affidavit programs and membership categorization.
  • Initiate outreach to ensure and enhance member utilization of benefits, products and services.
  • Serves as primary contact for the local, state and national benefits of membership. Must possess a general understanding of all organization products and services, including subsidiary offerings.
  • Shared receptionist duties on a rotating basis, including coordinating coverage.
  • Assist with and attend committee meetings, taking minutes, preparing draft reports and ensuring follow-up as appropriate.

Qualifications

  • A passion for service and helping people solve problems.
  • Minimum of three years in a service-related role, experience in a call-center a plus.
  • Excellent verbal and written communication skills, quantitative skills, and general educational development typically associated with the completion of a high school curriculum.
  • Ability to effectively multitask and triage multiple in-bound service requests from customers; strong organizational, project management and problem-solving skills.
  • Strong written and verbal communication skills.
  • Consistent and unwavering attention to detail.
  • Proficient in Microsoft Office products; experience using CRM or AMS platforms, membership databases preferred.

Comments

  • This position may require overtime, for example during annual session. Overtime is at the direction of the immediate supervisor and human resources. Approval for overtime is granted by the executive director and/or human resources.
  • The employee in this position may be required to spend some time performing duties and responsibilities related to MDA subsidiary functions and activities.
  • The above statements should not be construed as an exhaustive list of all duties that may be performed of the individual in this position. Other duties may be assigned as necessary.
  • An Asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.

Minimum Physical Expectations:

  • Physical activity that often requires keyboarding, sitting, phone work, and filing.
  • Physical activity that often requires extensive time working on a computer.
  • Physical activity that sometimes requires lifting under 30 lbs. with assistance of a cart for carrying boxes.
  • Physical activity that requires travel by car several times a week throughout Michigan.
  • Valid driver’s license and no major driving violations.
  • Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
  • Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time.

An Asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.

The Privacy Rules place certain restrictions on the acquisition, use and disclosure of Protected Health Information (PHI). Further, under the rules and agreements signed by Michigan Dental Association with the Health Insurance Marketplaces, and in accordance with federal regulations, the Michigan Dental Association must also protect Personally-Identifiable Information (PII) that we may receive, use, transmit, or store about any client or prospect who may purchase health insurance coverage through the Health Insurance Marketplaces, whether federally-facilitated, in a state partnership or state-operated. This policy applies to all Michigan Dental Association employees, which is defined for the purposes of this document to be employees of all current and future subsidiaries of the Company.

Date Approved:

January 2020