Laura Nelson

9:00 am - 4:00 pm

Embassy Suites Detroit-Livonia-Novi
19525 Victor Parkway
Livonia, MI 48152

Laura Nelson, BS, MS, FAADOM

Fee: $275/Member DDS; $143/Staff and Life Retired Member DDS; $375/Nonmember DDS

CE Credits: 6

AGD Code: 550

Making The Team: Hiring, Culture, Professionalism, Productivity

To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the “why” behind “what” they are asked to do, the practice runs more efficiently and smoothly. In this course, you will learn the communication skills and procedures that create the ultimate customer service experience for your patients. You also, learn how to handle common scheduling issues — reduce cancellations/no-shows, set production goals, maximize treatment coverage, and increase case acceptance. You’ll experience a happier, higher producing team that will improve and master the essential systems to make the practice rock!

Learning objectives:

  • Define your why and remember your purpose.
  • Explain the business cycle and the importance of customer service in the dental office.
  • Discuss the key to case acceptance by breaking down and analyzing the buying cycle.
  • Distinguish the difference between being proactive and reactive to practice issues.

This course counts toward the Certified Dental Business Professional program. Earn 3 credits in the Human Resources category and 2 credits in the Service/Communication category; and 1 credit in the Office Finances category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Financial Support Provided by MDA Insurance, MDA Services, and Crest+Oral B Professional Oral Health.

About the Speaker … Laura Nelson, BS, MS, FAADOM, is an award-winning international speaker and the founder of Front Office Rocks, a virtual training platform for dental teams that is the leader in dental front office solutions and training. An accomplished recruiting and management coach and renowned keynote speaker, Nelson is the best-selling author of Step Away from the Drill and Hiring Without Hesitation: A How-To for Small Business Success.

Meeting Location

Embassy Suites by Hilton Detroit Livonia Novi
19525 Victor Parkway
Livonia, MI 48152


Call 517-346-9408, or email Jody Marquardt.