The Staff Performance: Appraisal’s, Training and what’s on the Horizon

Speakers: Jodi Schafer, SPHR and Brandy Ryan, PHR, SHRM-PC
Fee: $25
CE Credits: 1

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Managing and motivating your staff can be one of the most difficult jobs in dentistry. Your team, you “human” resource, is a huge factor in your success, but it often takes something going wrong before real attention is given to managing this part of your business. Together, Jodi and Brandy will share the most common HR questions/situations they receive on a daily basis.

Course objectives:

  • Understand performance metrics.
  • How to guide staff behaviors.
  • Requiring adherence to work rules.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speakers … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal. Brandy Ryan is the MDA director of human resources.