Recorded Webinar — Posted on Aug. 28, 2019

Skyrocket Your Customer Service with New Communication Strategies: Part I

Speaker: Thomas Lambert, DDS
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

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Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

  • Scripting an inviting greeting for the patient on the phone!
  • Verbal strategies to guide your patient to their very best first appointment!
  • Streamlining patient communications with emails, texting and online health history!
  • Satisfying angry patients and protecting your online reputation.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Service/Communications category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.