Speaker: Carrie Jameson Webber
Cost: $35/MDA Members and Staff; $60/Non-member Dentists
CE Credits: 2
The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.
- Identify five “hot spots” for customer service in each practice.
- Recognize the impact each role in the practice serves in the patient relationship.
- Deliver exceptional customer service throughout each practice.
This course counts toward the Certified Dental Business Professional program. Earn 2 credits in the Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.
About the speaker … Carrie Webber is chief communications officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. She creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. She is also a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. Webber is also a member of the Speaking Consulting Network and was named a Leader in CE by Dentistry Today in 2019.