Financial Systems Training for Front Office Personnel

Speaker: William van Dyk, DDS
Fee: $25
CE Credits: 1
Registration: WEBINAR SIGN UP

Participants of this webinar will learn that the flow of money through a dental practice involves much more than handling a spreadsheet or depositing money in the bank at the end of the day. Someone involved with finances must coordinate (sometimes even help develop) the financial policies of the practice. He or she must be able to instruct the whole team — including the dentist — in the importance of their role in the financial health of the practice. He or she must have an understanding of the dental treatment for each patient, the role of insurance in their treatment, the priority of the care, and the time necessary to complete the treatment. Finally the financial coordinator must be aware of the ongoing financial connection of patients to the office. This course will give that person the tools to be successful in a dental practice.

At the end of this webinar, the financial coordinator should be able to:

  • Lead a discussion on importance of a comprehensive written financial policy for the practice.
  • Help the whole office develop and understand the fees of the practice.
  • Recognize the various important steps in communicating finances to the patient and following up on their commitment.
  • Instruct each member of the dental team on their roles in successful financial communication with patients and fellow team members.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Office Finances category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Dr. William van Dyk has been speaking to dental audiences since 1985. As part of the ADA Success Seminar team, he brought practice management programs to junior and senior dental students in nearly half the dental schools in the country. Later he helped develop the Advantage Program, which has been offered to new dentists to help transition them into dental practice ownership. Dr. van Dyk has spoken at dozens of dental meetings throughout the United States including the Hinman, Chicago Midwinter, and the ADA Annual Session on topics that include dental esthetics, building patient loyalty, crisis management, and team building. Underlying all of his presentations is the assumption that practice success is based on a close bond with patients. Using information gleaned from other successful businesses, he ties the activities of the office and the various team members to the goal of understanding and satisfying the needs and wants of the patient.