Speaker: Dr. Richard Madow
Fee: $35/MDA Members and Staff; $60/Non-Members
CE Credits: 1
Difficult questions from patients can drive you nuts! But what’s worse is when you don’t have a really good answer! And here’s the thing: a “good answer” doesn’t just satisfy the patient. It doesn’t just get you out of a sticky situation. A good answer to a difficult patient question actually drives that patient towards treatment!
Yes — a practice that is truly “calibrated” will generate more referrals, have higher treatment acceptance, a happier team, and MORE REVENUE! Here are some of the difficult patient questions that will be covered in this brand-new course:
- Why didn’t my last dentist tell me I needed this?
- How long will this crown last?
- Why won’t insurance cover this?
- Can’t I just get a regular cleaning? (patient has perio disease)
- Why didn’t this hurt before YOU did the filling?
- And many more!
One of the simplest yet most effective “tweaks” you can make in your practice is learning how to answer the most difficult and frustrating questions that patients ask, and in this brand-new seminar we’ll be showing you exactly how to do it in a simple step-by-step manner!
About the speaker … In 1989, Dr. Richard Madow and Dr. David Madow founded The Madow Center for Dental Practice Success with the goal of helping their fellow dentists achieve success and happiness in their practices. Having been named “Leaders in Dental Consulting” by Dentistry Today for many years running, their seminars, publications, and articles are some of the most popular in the dental profession. Dentists and teams all across the country have counted on Madow Success Coaching, a one-on-one opportunity to gain truly individualized advice leading to practice growth, higher revenues and income, and increased enjoyment of dentistry.