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MDA Online CE Courses

MDA online continuing education is a convenient way to earn those extra CE credits you need. Remember, you can earn up to 30 CE credits online (RDA and RDH may earn up to 10 credits) in each three-year licensing period. Successfully passing an online quiz below will earn you one continuing education credit within the online CE category.

Just click on an online CE course from the list below to view a recorded seminar or webinar, register for a webinar, or read an article. Links to the corresponding online quizzes will appear at the conclusion of the based upon the selection you make. Upon successful completion of online quizzes, you can print out a CE voucher from the MDA equal to one hour of continuing education credit.

Additionally, the MDA has partnered with the World Continuing Education Alliance to provide AGD PACE and ADA CERP courses through the WCEA online portal to dentists and dental team members.

Access the WCEA Portal

The Michigan Dental Association is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. The Michigan Board of Dentistry accepts ADA CERP and AGD PACE toward license renewal.

Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp.


Managing Toxic Behaviors

Recorded Webinar — Posted on Dec. 9, 2019

Speaker: Jodi Schafer, SPHR, SHRM-SCP
Fee: $25
CE Credits: 1

Register Now

Many leaders will tell you that they spend 80% of their time on 20% of their people. In other words, they spend a bulk of their day cleaning up messes caused by a very small percentage of their workforce. Issues include poor performance, failure to follow work rules and of course, toxic behaviors. Uncovering the root cause of toxic behaviors can be tricky and learning to manage the negativity takes a bit of finesse and a lot of will power. Join us for this 60-minute webinar program to learn how to effectively address and reduce toxic behaviors occurring your workplace so that you can spend more time on the things (and people) that matter.

Learning objectives:

  • Identifying the root cause of toxic behaviors.
  • Understanding how personality differences affect workforce dynamics.
  • Using questions to gain accountability and responsibility for change.
  • The Do’s and Don’ts of addressing a behavior problem.
  • Tips for reducing relapse and increasing the overall workplace culture.

This course counts toward the Dental Business Professional certification.
Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program.

About the Speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her "Staff Matters" column appears monthly in the MDA Journal.


Fundamentals of Supervision

Recorded Webinar — Nov. 7, 2019

Speaker: Jodi Schafer, SPHR, SHRM-SCP
Fee: $25
CE Credits: 1

Register Now

Dentists and Office Managers often find themselves in a leadership role with little to no formal management or leadership training. This can lead to frustrating mistakes that can end up costing your practice a lot of time and money. This 60-minute webinar introduces some of the fundamental skills needed to effectively supervise your team, allowing you to reset your focus and improve the overall results of your team in the process.

Learning objective:

  • Leader’s Role in Employee Engagement.
  • Communication and Coaching.
  • Performance Assessment and Development.
  • Situational Leadership.

This course counts toward the Dental Business Professional certification.
Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program.

About the Speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her "Staff Matters" column appears monthly in the MDA Journal.


Recorded Webinar — Posted on Aug. 28, 2019

Skyrocket Your Customer Service with New Communication Strategies: (Part 1)

Speaker: Thomas Lambert, DDS
Fee: $25
CE Credits: 1

Register Now

Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

  • Scripting an inviting greeting for the patient on the phone!
  • Verbal strategies to guide your patient to their very best first appointment!
  • Streamlining patient communications with emails, texting and online health history!
  • Satisfying angry patients and protecting your online reputation.

This course counts toward the Dental Business Professional certification.
Earn 1 credit in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program.

About the Speaker … Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.


Recorded Webinar — Posted Aug. 28, 2019

Skyrocket Your Customer Service with New Communication Strategies (Part 2)

Speaker: Thomas Lambert, DDS
Fee: $25
CE Credits: 1

Register Now

Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

  • Time management strategies to reduce stress in your office.
  • Reduce accounts receivable and billings with time of service payment strategies.
  • Divorced parents-smoothing the child’s journey with proper parental consent.
  • The morning huddle — the key to being prepared, organized and ready.

This course counts toward the Dental Business Professional certification.
Earn 1 credit in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program.

About the Speaker … Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.


Recorded Webinar — Posted June 6, 2019

The Dentist’s Role in Preventing Opioid Abuse and Addiction in Their Patients Who Require Pain Medication

Speaker: Vince Benivegna, DDS
Fee: $25
CE Credits: 1

Register Now

This webinar will cover:

  • Use of opioids and other controlled substances.
  • Integration of treatments.
  • Alternative treatments for pain management.
  • Counseling patients on the effects and risks associated with using opioids and other controlled substances.
  • The stigma of addiction.
  • Utilizing the Michigan Automated Prescription System (MAPS).
  • State and federal laws regarding prescribing and dispensing controlled substances.
  • Security features and proper disposal requirements for prescriptions.

NOTE: This webinar will fulfill the one-time dentist requirement on opioid abuse training mandated by the Michigan Board of Dentistry for license renewal. This course also counts toward Michigan’s pain management requirement.

New Controlled Substance License Requirement

Beginning with the first license renewal cycle after Sept. 1, 2019, anyone holding a controlled substance license will be required to complete a one-time training in opioids and controlled substances awareness. Additional resources are listed below.

About the Speaker … Dr. Vince Benivegna is a partner in Mid-Michigan Oral Surgery, with offices in East Lansing, Grand Ledge, and Charlotte, Mich. He is a graduate of the University of Michigan School of Dentistry and completed the Oral Maxillofacial program at Henry Ford Hospital in Detroit. He currently serves on the state of Michigan’s Prescription Drug and Opioid Abuse Commission where he is responsible for recommending additions and changes to Michigan law regarding prescribing, use, and disposal of opioid medication, as well as policy and regulatory recommendations.

Related Materials


Recorded Webinar — Posted May 28, 2019

Review of Current Updates on Oral Cancer Screening Recommendations from the ADA

Speaker: Charlotte Cortis, DDS
Fee: $25
CE Credits: 1

Register Now

This course will go over the screening and monitoring of potential malignant lesions as well as importance of early detection through the recommended flow chart from the ADA October 2017. Links will be provided for participants to obtain these guidelines directly from the ADA for office use. Review of most common patient symptoms related to oral cancer, both non-HPV and positive HPV. Patient questions regarding medical history that are key in screening for oral cancer will be reviewed.

Learning objectives:

  • The importance of early detection of potential malignant disorders of the oral cavity.
  • Health history questions of importance in early detection of potential malignant disorders of the oral cavity.
  • Review of patient symptoms related to potential malignant disorders of the oral cavity.
  • To review the clinical pathways for screening, monitoring and referring potential malignant disorders of the oral cavity.

About the Speaker … Charlotte Cortis Is a 1993 graduate of The University of Detroit with the past 25 years in private practice, mostly, in Lansing, Mich. She has focused her professional growth and education in areas that best fit her patient population in both their systemic and dental health. She has attended numerous HPV Oropharyngeal lectures, symposiums and volunteers with Henry Ford on community oral cancer screenings.


Recorded Webinar — Posted Feb. 27, 2019

Role of Dental Professionals in the Prevention of HPV Related Oropharyngeal Carcinomas

Speaker: Charlotte Cortis, DDS
Fee: $25
CE Credits: 1
Register Now

Learning objectives:

  • Review of Human Papillomavirus and the strains associated with oral disease.
  • Review of the prevalence of HPV infection, the occurrence of HPV oropharyngeal cancers.
  • Review of prevention of new cases of HPV through vaccination recommendations.
  • Review of current vaccination recommendations, sequencing, and rates of vaccination for males and females.
  • Review of discussion points for patient/parent discussions regarding oropharyngeal cancer/vaccination.
  • Encouragement of the audience to seek education and become an advocate in HPV and oropharyngeal prevention through HPV vaccination.

About the Speaker … Charlotte Cortis Is a 1993 graduate of The University of Detroit with the past 25 years in private practice, mostly, in Lansing, Mich. She has focused her professional growth and education in areas that best fit her patient population in both their systemic and dental health. She has attended numerous HPV Oropharyngeal lectures, symposiums and volunteers with Henry Ford on community oral cancer screenings.


Recorded Webinar — Posted Feb. 27, 2019

OIG Fraud, Waste, and Abuse Prevention

Speaker: Jennifer Cosey
Fee: $25
CE Credits: 1
Register Now

The webinar will be an explanation of the Office of the Inspector General guidance for written Fraud, Waste, and Abuse Prevention policies in Medicare/Medicaid programs. Healthy Kids is a Medicaid initiative administered by Delta and Blue Cross. Both of these plans will ask participating providers to attest to complying with the OIG guidance, training staff, etc.

It will include information on required elements such as:

  • Checking the OIG exclusions list.
  • A code of conduct for all staff to sign.
  • Training requirements.
  • Chart audits.
  • Open lines of communication/anonymous reporting.

This course counts toward the Dental Business Professional certification.
Click here for more information on the MDA Certified Dental Business Professional program. Earn one credit in the OSHA/HIPAA/OIP category.

About the Speaker … Jennifer Cosey graduated from the University of Michigan with a Bachelor of Arts in 1992. She joined Eagle Associates, Inc. later that same year. As a Senior Consultant, Jennifer has 26 years of experience providing compliance assistance with OSHA, HIPAA, CLIA and OIG.


Recorded Seminar — Posted Feb. 27, 2019

Clinical Basics for the Business Professional

Speakers: Ginger Fernandez, RDH, RDA
Fee: $25/Non-licensed business staff
CE Credits: 2
Register Now

This course is specifically designed to help dental team members gain a basic knowledge of tooth anatomy, dental procedures, and dental terminology. The ultimate goal with any dental office is reducing a patient’s anxiety and increasing treatment acceptance. Dental team members will also learn effective patient communication skills and information for improved scheduling.

This course counts toward the Dental Business Professional certification.
Click here for more information on the MDA Certified Dental Business Professional program. Earn two credits in the Clinical Basics category.

About the speaker … Ginger Fernandez, RDH, RDA,CDA, is the professional review and practice management manager for the Michigan Dental Association. She has 40 years of experience in the dental profession. Fernandez completed her bachelor's degree at Spring Arbor University and joined the MDA in 2014. Ginger’s experience in the dental profession is comprised of not only her clinical experience as a dental assistant and dental hygienist, but also experience as a dental sales representative and a hygiene clinical instructor. This direct experience working with patients and dental staff contributes to her effectively understanding and managing the professional review and practice management department at the MDA.


Recorded Seminar — Posted Dec. 12, 2018

Communicating on Dental Benefits: CDT Codes (Part 1)

Speakers: Chris Smiley, DDS
Fee: $25
CE Credits: 1.5
Register Now

This course will provide a review of the dental benefit landscape. Topics include CMS compliance; new CDT codes for 2018, market place trends, plan design, plan cost containment strategies and systems strategies practitioners can implement to address this changing environment.

This course counts toward the Dental Business Professional certification.
Earn one-and-one-half credits in the Insurance/Billingcategory. Click here for more information on the MDA Certified Dental Business Professional program.

About the speaker … Dr. Chris Smiley is active in the dental community, lecturing, and writing on topics that include patient-centered care, evidence-based care, periodontal therapy, quality improvement in healthcare, and dental benefit issues. He is a past chair of the ADA Council on Dental Benefit Programs and a past member of the ADA Code Maintenance Committee, the body that develops and maintains the CDT Code. He is also a past chair of the Dental Quality Alliance and currently serves on its implementation committee. In addition, Dr. Smiley served as chair of the ADA’s Evidence Based Dentistry Expert panel on Management of Periodontal Disease and was lead author of the systematic review and clinical guidelines for this topic that was published in JADA. He recently served as moderator of the 2016 ADA EBD Champions Conference in Denver, Colo.


Recorded Seminar — Posted Dec. 12, 2018

Communicating on Dental Benefits: CDT Codes (Part 2)

Speakers: Chris Smiley, DDS
Fee: $25
CE Credits: 1.5
Register Now

This course will provide a review of the dental benefit landscape. Topics include CMS compliance; new CDT codes for 2018, market place trends, plan design, plan cost containment strategies and systems strategies practitioners can implement to address this changing environment.

This course counts toward the Dental Business Professional certification.
Earn one-and-one-half credits in the Insurance/Billingcategory. Click here for more information on the MDA Certified Dental Business Professional program.

About the speaker … Dr. Chris Smiley is active in the dental community, lecturing, and writing on topics that include patient-centered care, evidence-based care, periodontal therapy, quality improvement in healthcare, and dental benefit issues. He is a past chair of the ADA Council on Dental Benefit Programs and a past member of the ADA Code Maintenance Committee, the body that develops and maintains the CDT Code. He is also a past chair of the Dental Quality Alliance and currently serves on its implementation committee. In addition, Dr. Smiley served as chair of the ADA’s Evidence Based Dentistry Expert panel on Management of Periodontal Disease and was lead author of the systematic review and clinical guidelines for this topic that was published in JADA. He recently served as moderator of the 2016 ADA EBD Champions Conference in Denver, Colo.


Recorded Seminar — Dec. 12, 2018

Digital & Social Media Marketing for the Dental Practice

Speakers: Jenny Armistead and Jason Heinrich
Fee: $25/members; $50/nonmembers
CE Credits: 1

Register Now

With the majority of people now beginning their search online when looking for a product or service and spending an average of two hours on social media everyday — it is critical that your practice have an online presence. Marketing your business in today’s digital age has become tremendously complex. In this high-energy, interactive session — MDA’s marketing team will teach you the skills to engage patients with your brand and how to navigate the exciting but intricate world of digital marketing. Also, hear real stories of success from dental practices that have excelled at building their brand on social media and growing their practice online.

This webinar counts toward the Dental Business Professional Certification.
(Marketing/Social Media Category)
More Information >>

About the speakers … Jenny Armistead is the director of marketing and communications for the Michigan Dental Association Jason Heinrich is the graphic designer/marketing communications coordinator for the MDA.


Recorded Seminar — Posted Sept. 12, 2018

Staff Performance: Appraisals, Training and, What’s on the Horizon

Speakers: Jodi Schafer, SPHR and Brandy Ryan, PHR, SHRM-PC
Fee: $25
CE Credits: 1

Register Now ›

Managing and motivating your staff can be one of the most difficult jobs in dentistry. Your team, your “human” resource, is a huge factor in your success, but it often takes something going wrong before real attention is given to managing this part of your business. Together, Jodi and Brandy will share the most common HR questions/situations they receive on a daily basis.

Course objectives:

  • Understand performance metrics.
  • How to guide staff behaviors.
  • Requiring adherence to work rules.

This webinar counts toward the Dental Business Professional Certification.
(Human Resources Category)
More Information >>

About the speakers … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal. Brandy Ryan is the MDA director of human resources.


Recorded Seminar — May 15, 2018

Key Factors for Hiring Exceptional Personnel

Speakers: Jodi Schafer, SPHR and Brandy Ryan, PHR, SHRM-PC
Fee: $25
CE Credits: 1

Register Now ›

What are two things that you dread most in your practice? Hiring and firing! HR professionals, Brandy Ryan and Jodi Schafer, walk you through some key tips that will make both of these things easier.

This webinar counts toward the Dental Business Professional Certification.
(Human Resources Category)
More Information >>

About the speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal. Brandy Ryan is the MDA director of human resources.


Recorded Webinar — May 7, 2018

Financial Systems Training for Front Office Personnel

Speaker: William van Dyk, DDS
Fee: $25
CE Credits: 1
Register Now ›

Participants of this webinar will learn that the flow of money through a dental practice involves much more than handling a spreadsheet or depositing money in the bank at the end of the day. Someone involved with finances must coordinate (sometimes even help develop) the financial policies of the practice. He or she must be able to instruct the whole team — including the dentist — in the importance of their role in the financial health of the practice. He or she must have an understanding of the dental treatment for each patient, the role of insurance in their treatment, the priority of the care, and the time necessary to complete the treatment. Finally the financial coordinator must be aware of the ongoing financial connection of patients to the office. This course will give that person the tools to be successful in a dental practice.

At the end of this webinar, the financial coordinator should be able to:

  • Lead a discussion on importance of a comprehensive written financial policy for the practice.
  • Help the whole office develop and understand the fees of the practice.
  • Recognize the various important steps in communicating finances to the patient and following up on their commitment.
  • Instruct each member of the dental team on their roles in successful financial communication with patients and fellow team members.

This webinar counts toward the Dental Business Professional Certification.
(Office Finance Category)
More Information >>

About the speaker … Dr. William van Dyk has been speaking to dental audiences since 1985. As part of the ADA Success Seminar team, he brought practice management programs to junior and senior dental students in nearly half the dental schools in the country. Later he helped develop the Advantage Program, which has been offered to new dentists to help transition them into dental practice ownership. Dr. van Dyk has spoken at dozens of dental meetings throughout the United States including the Hinman, Chicago Midwinter, and the ADA Annual Session on topics that include dental esthetics, building patient loyalty, crisis management, and team building. Underlying all of his presentations is the assumption that practice success is based on a close bond with patients. Using information gleaned from other successful businesses, he ties the activities of the office and the various team members to the goal of understanding and satisfying the needs and wants of the patient.


Recorded Seminar — Posted July 11, 2017

Human Trafficking Identification: Take a Closer Look

Speaker: Sheila Ann Meshinski, BSN, RN, CEN, CFN
Fee: $25
CE Credits: 1
Register Now ›

The Michigan law banning human trafficking took effect on Aug. 24, 2006, with various provisions strengthening the law occurring over the following years. In 2014, the Training for Medical Professionals provision was adopted requiring most medical professionals (including dentists) to become trained in identifying the signs of human trafficking. This training session meets the Michigan Board of Dentistry’s new licensing requirement — adopted Jan. 6, 2017 — for health care professionals to complete an identification training course.

Learning objectives include:

  • Understanding the types and venues of human trafficking in the state of Michigan.
  • Identifying victims of human trafficking in health care settings.
  • Recognizing the warning signs of human trafficking in health care settings for adults and minors.
  • Resources for reporting the suspected victims of human trafficking.

This course counts toward the Dental Business Professional certification.
(Customer Service/Communication Category)
Click here for more information on the MDA Certified Dental Business Professional program.


Recorded Webinar — Posted Feb. 13, 2014

Top 10 Infection Control Questions You May Have Considered
but Were Afraid to Ask

Speaker: Marie T. Fluent, DDS
Fee: FREE
CE Credits: 1
View the Recorded Webinar ›

Infection prevention measures are effective in the dental setting — they minimize risks to both patients and dental workers. As personnel transition from the study of infection control to clinical applications, confusion may arise. This recorded webinar will address 10 common questions asked as infection control protocol is implemented into clinical practice.

After viewing this recorded webinar, the participant will:

  • learn strategies for dental waterline maintenance;
  • understand the importance of following manufacturer’s instructions for various infection control products;
  • review aspects of disinfection and sterilization of patient-care items
  • discuss the importance of personal protective equipment; and
  • identify infection control resources for future reference.

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